Effective Date: June 16, 2026
At Banala Inc. (“Banala,” “we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, purchase our products, sign up for updates, contact our support team, or interact with Banala online.
By using our website or services, you agree to the practices described in this Privacy Policy.
We may collect personal information that you provide directly to us, including:
Name
Email address
Phone number, if provided
Billing and shipping address
Order details and purchase history
Customer support messages
Product feedback, reviews, or testimonials
Newsletter or insider list sign-up information
We may also collect certain information automatically when you visit our website, including:
IP address
Browser type
Device type
Pages viewed
Referring website or campaign source
Cookie and analytics data
General location information based on your device or IP address
Payment information is processed securely by third-party payment providers. Banala does not store your full credit card or payment card details.
We use your information to:
Process, fulfill, and deliver orders
Send order confirmations, shipping updates, and support messages
Respond to customer service requests
Handle returns, replacements, refunds, and warranty support
Improve our website, products, and customer experience
Personalize website content and marketing where appropriate
Send newsletters, product updates, promotions, or insider list emails if you have opted in
Detect fraud, prevent abuse, and protect our website
Comply with legal, tax, accounting, and regulatory obligations
You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.
We use cookies and similar technologies to help our website function properly, remember preferences, understand site performance, improve customer experience, and support marketing or analytics.
These technologies may be used by Banala or by trusted third-party services such as analytics, advertising, email, ecommerce, payment, or customer support providers.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
For more details, please review our Cookie Policy.
We do not sell your personal information.
We may share information with trusted service providers that help us operate our business, including:
Ecommerce and website hosting providers
Payment processors
Shipping and logistics partners
Email and newsletter platforms
Customer support and live chat tools
Analytics and advertising platforms
Fraud prevention and security providers
Professional advisors, such as legal, tax, or accounting providers
These providers are only given the information needed to perform their services.
We may also share information if required by law, legal process, government request, or to protect the rights, safety, and security of Banala, our customers, or others.
If Banala is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
Banala serves customers worldwide. Your information may be processed, stored, or transferred in countries other than where you live, including the United States, Thailand, or other countries where our service providers operate.
When we transfer or process information internationally, we take reasonable steps to protect your information in accordance with this Privacy Policy and applicable law.
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, warranty records, legal compliance, accounting, fraud prevention, and business operations.
When information is no longer needed, we may delete, anonymize, or securely retain it as required by law.
We use reasonable technical, administrative, and organizational safeguards to help protect personal information, including secure website connections, trusted payment processors, limited access controls, and security practices designed to reduce unauthorized access.
However, no method of online transmission or storage is completely secure. We cannot guarantee absolute security of your information.
Depending on your location, you may have rights to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your information
Opt out of marketing communications
Object to or restrict certain processing
Withdraw consent where processing is based on consent
To make a privacy request, please contact us at support@banala.co.
We may need to verify your identity before completing certain requests.
If you sign up for our newsletter, insider list, product updates, or promotions, we may send you marketing emails about Banala products, offers, launches, and company updates.
You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us at support@banala.co.
Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your orders, shipping, support, warranty, account, or legal notices.
If you submit a review, testimonial, photo, video, comment, or other content to Banala, we may use it for customer support, website content, marketing, social media, or business purposes, unless prohibited by law or otherwise agreed in writing.
Please do not submit content that includes private information you do not want shared publicly.
Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at support@banala.co, and we will take appropriate steps to delete the information.
Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or policies of third parties.
We encourage you to review the privacy policies of any third-party websites or services you use.
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above.
Your continued use of our website or services after the updated Privacy Policy is posted means you acknowledge the revised policy.
If you have questions about this Privacy Policy or your personal information, please contact us at:
Banala Inc.
Email: support@banala.co
