Effective Date: April 10, 2025

1. Introduction

At Banala Inc., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our websites, shop with us, or communicate with our support team.

2. Information We Collect

• Name, email address, and shipping address
• Billing and payment information (processed securely via third-party providers)
• Order history and product preferences
• Device type, browser, and IP address
• Usage data, cookies, and analytics from our site

3. How We Use Your Information

• Process and deliver your orders
• Respond to inquiries and support requests
• Improve our website, products, and customer experience
• Send order confirmations, updates, and occasional promotions
• Comply with legal obligations

4. How We Protect Your Data

• SSL encryption across our website
• Secure payment gateways (e.g., Stripe, PayPal)
• Limited data access by authorized personnel only

5. Sharing of Information

We do not sell your personal data. We only share your information with:

• Shipping and logistics partners (for order delivery)
• Payment providers (for processing transactions)
• Analytics and marketing services (to improve our services)
• Legal authorities if required by law

6. Your Rights

Depending on your region, you may have rights to:

• Access, update, or delete your personal data
• Opt out of marketing emails (unsubscribe link included in all emails)
• Request a copy of the data we hold about you

To exercise your rights, please email contact@banala.co.

7. Cookies

We use cookies to personalize content, analyze traffic, and enhance your experience. You can manage cookie preferences in your browser settings.

8. Third-Party Links

Our site may include links to external websites. We are not responsible for their content or privacy practices.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top.

11. Contact Us

Have questions about your data or this policy?
Email us at contact@banala.co.